제조팀장 (Manufacturing Manager)

Job Title: Quality Response Coordinator

Work Location: Matteson, IL – Onsite

Employment Type: Full-Time

Work Schedule: Monday–Friday, 8:00 AM–5:00 PM (subject to change based on business needs)

Pay Rate: $80-90K (Based on experience and qualifications)

Requirements: Bilingual Korean and English

 

JD Details

Position Summary

We are seeking a Quality Response Coordinator to provide onsite support for quality-related issues and customer requests at the on-site in Matteson, IL.

This position will serve as a key point of contact for quality issues, coordinating with internal teams, customers, production, and other relevant departments to identify issues, communicate corrective actions, and ensure timely resolution.

The ideal candidate is detail-oriented, organized, and able to respond quickly and effectively to quality issues in a fast-paced manufacturing environment.

 

Key Responsibilities

Quality Issue Response

Monitor and respond to quality-related issues and customer inquiries.

Coordinate timely responses to quality issues identified during production, inspection, or customer operations.

Collect and organize information related to quality concerns.

Communicate quality issues and required actions to relevant internal teams.

Track open quality issues through resolution and follow up on outstanding actions.

Maintain accurate records of quality issues, corrective actions, and resolution status.

 

Customer & Internal Communication

Serve as a communication point between the customer, production, quality, and management teams.

Respond to customer requests and provide timely updates regarding quality concerns.

Coordinate meetings and discussions related to quality issues when necessary.

Ensure customer requirements and quality-related requests are clearly communicated internally.

Support preparation of reports and documentation for customers and management.

 

Corrective & Preventive Actions

Assist with investigating quality issues and identifying potential root causes.

Coordinate corrective action activities with responsible departments.

Follow up on corrective and preventive action plans.

Monitor the progress and effectiveness of corrective actions.

Escalate unresolved or critical quality issues to management.

 

Documentation & Reporting

Maintain quality-related documentation, records, and reports.

Prepare daily, weekly, and monthly quality status reports as required.

Track quality trends and recurring issues.

Assist with data collection and analysis related to quality performance.

Ensure documentation is complete and accurately maintained.

 

Qualifications

Bachelor’s degree preferred in Quality Management, Engineering, Manufacturing, Business Administration, or a related field.

2+ years of experience in quality, manufacturing, customer quality, or a related field preferred.

Experience in a manufacturing environment is highly preferred.

Experience responding to customer quality issues is a strong plus.

Strong problem-solving and analytical skills.

Excellent verbal and written communication skills.

Strong organizational skills and attention to detail.

Proficiency in Microsoft Office, especially Excel and PowerPoint.

Ability to manage multiple issues and priorities in a fast-paced environment.

Ability to communicate effectively with customers, production teams, quality teams, and management.

 

Preferred Qualifications

Experience with 8D, CAPA, root cause analysis, 5 Why, Fishbone, or other quality problem-solving methodologies.

Familiarity with IATF 16949, ISO 9001, or other quality management systems.

Experience in automotive, battery, electronics, or other manufacturing industries.

Experience with customer quality requirements and corrective action processes.

Experience with ERP or quality management systems.

Bilingual Korean/English

Experience working with Korean companies or Korean management is a plus.

 

Key Skills

Quality Issue Response

Customer Communication

Root Cause Analysis

Corrective & Preventive Actions

Quality Documentation

Manufacturing Operations

Data Analysis & Reporting

Cross-Functional Coordination

Problem Solving

Microsoft Excel / PowerPoint

 

Work Environment

This is an onsite position in Matteson, IL. The successful candidate should be comfortable working directly with production, quality, customer, and management teams in a manufacturing environment.

 

How to Apply

Please submit your resume and contact information for consideration. Qualified candidates will be contacted for the next step in the interview process.

※ Hiring Process: Phone Screening Interview → In-Person or Virtual Interview

※ How to Apply: Please send your resume to recruiting@people4nets.com

※ Contact: Jaime