Looking for Helpdesk/Desktop Support - Plano, TX 75023 Bilingual Korean

Dear Candidate,

I hope you are doing well.

If you are interested in exploring this opportunity further, please feel free to send your resume to robert@geopaqlogic.com

or contact me directly at 714-694-7129. I look forward to discussing how this role could be the next great step in your career.

 

Job Title: IT Help Desk/ Desktop

Work location: 6625 Excellence Way Plano, TX 75023

Duration: 1 year

 

Korean/English bilingual

 

 

Qualifications:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• 5+ years of hands-on experience in an IT support role in an enterprise environment.

• Strong proficiency with Microsoft Active Directory (ADUC, GPOs, DNS, DHCP).

• Solid experience supporting Windows 10/11, Office 2021/2023, and standard desktop applications.

• Familiarity with remote support tools (eg, SCCM, Remote Desktop, etc.).

• Strong problem-solving and communication skills, both written and verbal.

• Ability to prioritize and manage multiple tasks in a fast-paced environment.

• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or similar are preferred.

• VDI support experience is a plus.

• MacOS support experience is a plus.

 

• Working knowledge of ITIL practices is a plus.