Exciting Opportunity – SAP (Bilingual Korean) – Ridgefield Park, NJ

Dear Candidate,

I hope you are doing well.

If you are interested in exploring this opportunity further, please feel free to send your resume to Eric@geopaqlogic.com or contact me directly at 209-508-9079. I look forward to discussing how this role could be the next great step in your career.

Job Title: SAP

Location: Ridgefield Park, NJ

Duration: 1 Year of Contract

Requirements:

Minimum of Bachelor’s degree in Computer Science, Information Technology, or a related discipline.

SAP Experience: Exposure to SAP environments (S/4HANA preferred) is not required but preferred.

Experience with Database modeling with RDBMS (e.g. Oracle, MS SQL, Maria DB, etc.) preferred.

Understanding and experience in system development lifecycle preferred

Demonstrated ability to interpret and analyze complex source code and technical documentation.

Strong analytical, diagnostic, and problem-solving abilities required.

Excellent communication and interpersonal skills, with the ability to interact effectively across teams and client organizations required

Strong organizational and time management skills, with the ability to prioritize and manage multiple tasks concurrently.

High degree of professionalism, accountability, and customer service orientation required.

Prior experience in client-facing roles preferred.

Responsibilities:

Provide Tier 1 VOC support to end users operating on the SAP S/4HANA platform.

Investigate, analyze, and troubleshoot reported issues, escalating as appropriate to higher support tiers.

Review source code and system configurations to assist in root cause identification.

Collaborate with internal IT, SAP functional, and technical teams to ensure effective resolution of incidents.

Document all customer interactions, issue details, and resolutions in accordance with established procedures.

Communicate technical findings clearly and professionally to both technical and non-technical audiences.

Support continuous improvement initiatives aimed at enhancing support efficiency and customer satisfaction