IT Specialist / IT Support

Hi,

Hope you are doing well!

Urgently hiring for below position. If you are interested,  please share  Resume at JOHN@GEOPAQLOGIC.COM  or you can reach me at 714-694-7107  

 

 

Position: IT Operations Specialist

Work Location: 645 Clyde Ave., Mountain View, CA 94043 (Onsite)

Contract Duration: 1+ Year

Rate: $40 to $60 Per Hour on W2

 

Note: Must be able to speak English/Korean bilingual

 

Job Description

·         Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.

·         Act as an escalation point for all IT requests and incidents.

·         Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.

·         Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.

·         Responsible for daily ticket analysis and developing strategies for improvement

·         Monitor all IT communication channels on Slack, MS Teams, and email

·         Responsible for participating in escalation calls as needed

·         Review and approve purchase orders responsibilities

·         Review survey feedback to improve services, tools, and support experience

·         Provide extensive VIP Support for 70+ Corporate Executives and dispatchers from HQ

·         Working as primary technical support between tier 2 and the systems/network team

·         Understanding Microsoft Directory, Group Policy, DNS, and certificates (Windows PKI)

·         Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux

·         Good troubleshooting technique on physical workstations, laptops, printers, etc.

·         Responsible for deploying and maintaining Samsung's in-house security tools

·         Participate in the on-call rotation as an IT Operations Team Lead.

 

Requirements:

·         Korean speaking Bilingual

·         Has previous experience in enterprise IT and a solid understanding of business culture

·         Proficiency in writing reports for management and presenting them.

·         Create weekly and monthly reports for management and customers and present them.

·         Identify root causes of issues and communicate effectively with management and customers.

·         Experience in supporting Windows 11 and Mac OS

 

Thanks!

John