Very Urgent Need - IT Helpdesk Technician - Plano TX 75075 - Bilingual Korean

If you're interested in this opportunity, please send your resume to robert@geopaqlogic.com

or contact me at 714-694-7129 . I look forward to speaking with you 

Job Title:  IT Helpdesk Technician

Work location: 3033 W President George Bush Hwy Plano TX 75075

Duration: 1 year

Bilingual Korean

Responsibilities:       

•    Serve as the first point of contact for customers seeking technical assistance over the phone or email

•    Perform remote troubleshooting through diagnostic techniques and pertinent questions

•    Determine the best solution based on the issue and details provided by customers

•    Walk the customer through the problem-solving process

•    Direct unresolved issues to the next level of support personnel

•    Provide accurate information on IT products or services

•    Record events and problems and their resolution in logs

•    Follow-up and update customer status and information

•    Pass on any feedback or suggestions by customers to the appropriate internal team

•    Identify and suggest possible improvements on procedures 

Requirements/Qualifications:

•    Proven experience as a help desk technician or other customer support role

•    Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)

•    Good understanding of computer systems, mobile devices and other tech products

•    Able to install and configure Laptops, PC's and Desktops, Printers and peripherals

•    Ability to diagnose and resolve basic technical issues

•    Computer skills must include: Microsoft Office Suite, SAP GUI

•    Install and repair Laptop PC, Printers 

•    Experience with LAN and Cabling

•    1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training

•    But entry level is applicable.

•    Excellent communication skills

•    Customer-oriented and cool-tempered

•    BSc/BA in IT, Computer Science or relevant field

•    A+ Certificate is preferred