| 연락처 | robert@geopaqlogic.com OR (714-694-7129) |
|---|---|
| 지역 | Plano, TX |
| 희망 급여 | $25-28 |
If you're interested in this opportunity, please send your resume to robert@geopaqlogic.com
or contact me at 714-694-7129 . I look forward to speaking with you
Job Title: IT Helpdesk Technician
Work location: 3033 W President George Bush Hwy Plano TX 75075
Duration: 1 year
Bilingual Korean
Responsibilities:
• Serve as the first point of contact for customers seeking technical assistance over the phone or email
• Perform remote troubleshooting through diagnostic techniques and pertinent questions
• Determine the best solution based on the issue and details provided by customers
• Walk the customer through the problem-solving process
• Direct unresolved issues to the next level of support personnel
• Provide accurate information on IT products or services
• Record events and problems and their resolution in logs
• Follow-up and update customer status and information
• Pass on any feedback or suggestions by customers to the appropriate internal team
• Identify and suggest possible improvements on procedures
Requirements/Qualifications:
• Proven experience as a help desk technician or other customer support role
• Tech savvy with working knowledge of Laptops PC(include printer), network and security software (NASCA, ESCORT, Anti-Virus etc)
• Good understanding of computer systems, mobile devices and other tech products
• Able to install and configure Laptops, PC's and Desktops, Printers and peripherals
• Ability to diagnose and resolve basic technical issues
• Computer skills must include: Microsoft Office Suite, SAP GUI
• Install and repair Laptop PC, Printers
• Experience with LAN and Cabling
• 1~4 years’ experience working in helpdesk area with break/fix experience and/or with related education/training
• But entry level is applicable.
• Excellent communication skills
• Customer-oriented and cool-tempered
• BSc/BA in IT, Computer Science or relevant field
• A+ Certificate is preferred
