Duluth, GA***URGENT*** Documentation/Customer Service - Korean/English

Dear Candidate,

I hope you are doing well.

If you are interested in exploring this opportunity further, please feel free to send your resume to robert@geopaqlogic.com 

or contact me directly at 714-694-7129 . I look forward to discussing how this role could be the next great step in your career.

 

Job Title: Documentation/Customer Service

Location: 3575 Koger BLVD Suite 375, Duluth, GA 30096

Duration: 1 Yea r

Bilingual Korean

Key Responsibilities

• Documentation Management

o Prepare, review, and maintain all shipping and receiving documents (BOLs, packing lists, invoices, PODs, etc.).

o Ensure compliance with company, customer, and regulatory documentation requirements.

o Maintain accurate filing systems (digital and physical) for all logistics-related records.

• Communication & Coordination

o Act as the primary point of contact between the warehouse team and customers for logistics documentation and service updates.

o Coordinate with warehouse staff to track shipments, resolve discrepancies, and provide timely updates to customers.

o Support issue resolution by escalating and following up on documentation errors, delivery exceptions, or claims.

• Invoicing & Financial Support

o Generate, verify, and process logistics-related invoices in alignment with contractual agreements.

o Communicate billing details to customers and internal finance teams, ensuring accuracy and timeliness.

o Assist in resolving discrepancies in billing, payments, and supporting claims processes.

 Qualifications

• Bachelor's degree in Business, Supply Chain Management, Logistics, or related field preferred.

• 2+ years of experience in logistics coordination, supply chain operations, or customer service (warehousing experience a plus).

• Strong organizational skills with attention to detail and accuracy.

• Excellent communication skills (verbal and written) for cross-team and customer interactions.

• Proficiency in MS Office (Excel, Word, Outlook); Familiarity with ERP/WMS systems preferred.

• Ability to manage multiple priorities in a fast-paced environment.

• bilingual Koreans