Mountain View, CA | IT Helpdesk/IT Operations | Seeking/recruiting Immediately

Hello,

I hope this message finds you well.

We are currently hiring for IT Operations Specialist at our logistics center in Mountain View, CA. These are full-time Contract opportunity with a Korean-based global company, offering a stable work environment and growth potential.

If you or someone you know may be interested, please feel free to send your resume to adam@geopaqlogic.com  or contact me directly at 714-694-7266 for more details.

I look forward to connecting with you.

Contact Again: adam@geopaqlogic.com  |714-694-7266 

Senior IT Operations Specialist

Contract Period :  1 year (extendable)

Start Date : ASAP

Work Location: Mountain View, CA

We are looking for enthusiastic and experienced senior IT Operations staff to join a team of 17 members (13 in the US and 4 offshore) from Tier 1 and Tier 2 IT Operations across multiple locations and time zones in the US and offshore. The main duties include understanding the overall enterprise IT Operations to support users, especially Korean-speaking VIPs; generating weekly reports; participating in on-call rotations and handling escalations; and working with multiple cross-functional teams.

Job Description 

•    Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.

•    Act as an escalation point for all IT requests and incidents.

•    Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.

•    Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis. 

•    Responsible for daily ticket analysis and developing strategies for improvement

•    Monitor all IT communication channels on Slack, MS Teams, and email

•    Responsible for participating in escalation calls as needed

•    Review and approve purchase orders responsibilities

•    Review survey feedback to improve services, tools, and support experience

•    Provide extensive VIP Support for 70+ Corporate Executives and dispatchers from HQ

•    Working as primary technical support between tier 2 and the systems/network team

•    Understanding Microsoft Directory, Group Policy, DNS, and certificates (Windows PKI)

•    Experience with SCCM on Image deployment, SCEP, and Deployment on Windows, Mac, and Linux

•    Good troubleshooting technique on physical workstations, laptops, printers, etc.

•    Responsible for deploying and maintaining company’s in-house security tools 

•    Participate in the on-call rotation as an IT Operations Team Lead.

Requirements

•    Korean Bilingual

•    Has previous experience in enterprise IT and a solid understanding of business culture

•    Proficiency in writing reports for management and presenting them.

•    Create weekly and monthly reports for management and customers and present them.

•    Identify root causes of issues and communicate effectively with management and customers.

•    Experience in supporting Windows 11 and Mac OS