IT Specialist / Support (Korean) @ California, 94043 - Urgent Hiring

Hi,

Hope you are doing well!

Exclusively hiring for below position. If you are interested, please share Resume at john@geopaqlogic.com  OR you can reach me at 714-694-7107

 

Position: Senior IT Operations Specialist

Work Location: 645 Clyde Ave., Mountain View, CA 94043 (Onsite)

Contract Duration: 1+ Year

 

Note: Must be able to speak English/Korean bilingual

 

Requirements:

· Korean speaking Bilingual

· Has previous experience in enterprise IT and a solid understanding of business culture

· Proficiency in writing reports for management and presenting them.

· Create weekly and monthly reports for management and customers and present them.

· Identify root causes of issues and communicate effectively with management and customers.

· Experience in supporting Windows 11 and Mac OS 

 

Job Description:

· Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.

· Act as an escalation point for all IT requests and incidents.

· Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.

· Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.

· Responsible for daily ticket analysis and developing strategies for improvement

· Monitor all IT communication channels on Slack, MS Teams, and email

·Responsible for participating in escalation calls as needed

 

Thanks!

John