| 연락처 | john@geopaqlogic.com / 714-694-7107 |
|---|---|
| 지역 | California |
| 희망 급여 | $40 to $60 Per Hour on W2 |
Hi,
Hope you are doing well!
Exclusively hiring for below position. If you are interested, please share Resume at john@geopaqlogic.com OR you can reach me at 714-694-7107
Position: Senior IT Operations Specialist
Work Location: 645 Clyde Ave., Mountain View, CA 94043 (Onsite)
Contract Duration: 1+ Year
Note: Must be able to speak English/Korean bilingual
Requirements:
· Korean speaking Bilingual
· Has previous experience in enterprise IT and a solid understanding of business culture
· Proficiency in writing reports for management and presenting them.
· Create weekly and monthly reports for management and customers and present them.
· Identify root causes of issues and communicate effectively with management and customers.
· Experience in supporting Windows 11 and Mac OS
Job Description:
· Able to handle urgent and complex support issues and coordinate the effort within the IT Operations Team.
· Act as an escalation point for all IT requests and incidents.
· Develop and enhance phone and ticket escalation processes to ensure smooth escalation and information flow within the IT Operations team.
· Provide data and reports on KPIs and trends using Zendesk ITSM on a weekly, monthly, and as-needed basis.
· Responsible for daily ticket analysis and developing strategies for improvement
· Monitor all IT communication channels on Slack, MS Teams, and email
·Responsible for participating in escalation calls as needed
Thanks!
John
